third-party contractors

Mobile ‘not-spots’ frustrating for businesses

Posted 30th May 2018 in For Businesses

A lack of good mobile connectivity is continuing to frustrate business owners and could even be damaging the prospects of some smaller firms, one business group has said.

The British Chambers of Commerce (BCC) carried out a survey and discovered that 30 per cent of business owners think there has been no improvement in mobile phone reception in the past five years, while 16 per cent believe coverage has actually worsened.

It has invited more business owners to come forward and help identify these ‘not-spots’ after discovering more than 500 in the last month alone.

With many contractors in particular relying on a good mobile signal for working remotely as well as simply making calls, being in a ‘not-spot’ could be costing them clients, time and – eventually – money.

“A reliable mobile signal is a basic everyday requirement for businesses. Not-spots generate understandable frustration and undermine firms’ productivity and their ability to connect with customers,” BCC director Adam Marshall said.

The BCC recently said in an interview with the Sunday Times that the government should spend less time ironing out the conditions of Brexit and more of its resources delivering an environment for growth at home, which included addressing the technological infrastructure.

According to a recent poll by Global Wireless Solutions, 25 per cent of consumers struggle to connect to their mobile network on trains, while 22 per cent have difficulties at home.

The most common issues were text messages failing to send, websites not loading, calls not connecting and calls dropping out part-way through.

Poor mobile reception is an issue that the Federation of Small Businesses has also called on ministers to address as a matter of urgency.

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